Our Services
Sterling Urban Cooperative Bank Limited offers a comprehensive range of non-credit banking services designed to provide safety, convenience, efficiency, and reliability to its customers. These services cater to individuals, families, professionals, traders, institutions, and cooperative members, ensuring smooth financial operations and day-to-day banking needs.
The Bank combines traditional cooperative values with modern banking technology to deliver customer-friendly services while maintaining high standards of security, transparency, and regulatory compliance.
1. Deposit & Account Services
Deposit services form the foundation of banking operations. Sterling Urban Cooperative Bank Limited provides a variety of deposit accounts to meet diverse customer requirements.
1.1 Savings Bank Account
Designed for individuals, salaried persons, pensioners, and small savers
Encourages regular saving habits
Competitive interest rates as per bank policy
Easy access to funds through branch, ATM, and digital channels
Facility for cheque book, passbook, and digital statements
Nomination facility available
1.2 Current Account
Suitable for traders, business owners, firms, and institutions
Enables frequent transactions without restrictions
Provides smooth cash and cheque operations
Overdraft facility subject to bank policy (if applicable)
Cheque book and account statement facility
Supports digital transaction modes
1.3 Fixed Deposit Accounts
Safe and secure investment option
Flexible tenure options
Attractive interest rates
Option for cumulative and non-cumulative deposits
Special benefits for senior citizens
Facility of premature withdrawal as per bank rules
1.4 Recurring Deposit Accounts
Encourages disciplined monthly savings
Suitable for salaried persons and small savers
Fixed monthly installment amounts
Flexible tenure options
Lump sum amount payable on maturity
1.5 Special Deposit Schemes
Designed for specific customer segments
Customized features based on saving objectives
Transparent terms and conditions
2. Safe Deposit Locker Services
Sterling Urban Cooperative Bank Limited provides Safe Deposit Locker Facilities to ensure maximum security for customers’ valuables.
Key Features of Locker Services:
Highly secure locker system
Available in different sizes to suit customer needs
Ideal for storing jewelry, documents, certificates, and valuables
Access only to authorized locker holders
Nomination facility available
Annual rent charged as per locker size
Benefits:
Peace of mind and safety
Protection against theft, fire, and natural calamities
Confidential and private access
3. Cheque & Instrument Services
3.1 Cheque Book Facility
Issued to savings and current account holders
Available in different leaf quantities
Easy request through branch or digital channels
Safe and secure cheque processing
3.2 Cheque Clearing Services
Local and inter-bank cheque clearing
Faster realization through clearing house arrangements
Timely credit of proceeds
3.3 Collection of Instruments
Collection of outstation cheques
Handling of demand drafts, pay orders, and banker’s cheques
Secure and efficient processing
4. Remittance Services
Sterling Urban Cooperative Bank Limited provides reliable remittance services for transferring funds within and outside the Bank’s network.
4.1 Demand Draft (DD)
Safe method for transferring funds
Issued payable at selected locations
Suitable for fees, payments, and official transactions
4.2 Pay Orders
Ideal for local payments
Secure and guaranteed instrument
Widely accepted by institutions and organizations
4.3 Electronic Fund Transfer Services
NEFT
RTGS
IMPS
These services enable:
Fast and secure money transfers
Reduced dependency on cash
24×7 availability (subject to system guidelines)
5. ATM & Debit Card Services
5.1 ATM Facilities
Convenient cash withdrawal
Balance enquiry
Mini statements
Fund transfer (where applicable)
5.2 Debit Card Services
Secure cashless transactions
Accepted at ATMs and POS terminals
Online purchase facility (subject to activation)
PIN-based security
Instant access to account funds
6. Digital Banking Services
Sterling Urban Cooperative Bank Limited embraces technology to deliver modern digital banking solutions.
6.1 Internet Banking
Account balance inquiry
Transaction history
Fund transfers
Online service requests
Secure login and encryption
6.2 Mobile Banking
Banking on the go
User-friendly interface
Secure authentication methods
Real-time alerts and notifications
6.3 SMS & Email Alerts
Instant transaction alerts
Account activity notifications
Increased security and awareness
7. Cash Management Services
7.1 Cash Deposit Services
Cash deposit at branch counters
Deposit through authorized channels
Immediate or same-day credit
7.2 Cash Withdrawal Services
Withdrawal through cheque or withdrawal slip
ATM withdrawals
Secure and regulated limits
7.3 Bulk Cash Handling (For Businesses)
Convenient services for traders and institutions
Safe and organized cash processing
Compliance with regulatory norms
8. Account Maintenance & Customer Facilities
8.1 Nomination Facility
Available for deposit accounts, lockers, and safe custody
Ensures smooth transfer in case of unforeseen events
8.2 Passbook & Account Statements
Regular updating of passbooks
Periodic account statements
Digital and printed options
8.3 KYC & Documentation Support
Assistance in account opening
Compliance with regulatory requirements
Transparent and customer-friendly process
9. Utility & Payment Services
9.1 Bill Payment Services
Electricity bills
Water bills
Telephone and mobile bills
Other utility payments
9.2 Government Payments & Receipts
Tax payments
Fee collections
Other government-related transactions
10. Safe Custody Services
Sterling Urban Cooperative Bank Limited offers Safe Custody Services for important documents and valuables.
Features:
Secure storage facility
Protection against loss or damage
Confidential handling
Ideal for wills, property documents, and certificates
11. Financial Advisory & Customer Guidance
While not offering speculative advisory services, the Bank provides general financial guidance to customers.
Includes:
Deposit planning guidance
Account selection assistance
Banking process education
Financial literacy support
12. Services for Senior Citizens
Priority service at branches
Special deposit schemes
Nomination assistance
Easy documentation support
13. Services for Institutions & Organizations
Account services for societies, trusts, and institutions
Bulk transaction handling
Statement and reporting support
Dedicated service assistance
14. Security & Fraud Prevention Services
Sterling Urban Cooperative Bank Limited places strong emphasis on security.
Measures Include:
Secure IT infrastructure
Transaction monitoring
Customer alerts
Data privacy protection
Regular system audits
15. Grievance Redressal & Customer Support
15.1 Grievance Handling
Dedicated grievance redressal mechanism
Timely resolution of complaints
Transparent escalation process
15.2 Customer Helpdesk
Assistance for account services
Digital banking support
Locker and ATM related queries
16. Financial Inclusion & Basic Banking Services
Basic savings accounts
Low minimum balance options
Simplified banking access
Support for first-time banking customers
17. Cooperative Banking Support Services
Member account services
Dividend processing (if applicable)
Member communication support
Cooperative governance assistance